Customer Support Staff Role

New

Skills

APIs B2B SaaS Cloud Platforms Knowledge-Centered Service (KCS) Multi-Factor Authentication (MFA) Salesforce Single Sign-On (SSO) Technical Support Troubleshooting Zendesk

As a Customer Support at Blackbaud, you will be a vital part of our team, serving as a trusted advisor to B2B clients in the social good sector. Your role will involve troubleshooting complex technical issues and providing expert guidance on our software solutions, directly impacting organizations' ability to achieve their missions.

Key Responsibilities
  • Deliver high-quality technical support via chat, phone, and web channels.
  • Triage and troubleshoot software incidents, escalating complex issues as needed.
  • Maintain Knowledgebase articles to promote self-service and reduce case volume.
  • Analyze case trends to identify root causes and inform product improvements.
  • Communicate technical concepts clearly to various audiences.
Required Skills & Qualifications
  • Hands-on experience in technical support, preferably in a B2B SaaS environment.
  • Strong troubleshooting skills with the ability to diagnose issues independently.
  • Familiarity with CRM systems like Salesforce or Zendesk.
  • Excellent written and verbal communication skills.
  • Customer-first mindset and commitment to exceptional service.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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