Customer Success Leadership

New

Skills

Account Strategy AI Adoption Customer Success Management Data-Driven Decision Making Enterprise SaaS Forecasting Operational Excellence Partnership Development ROI Frameworks Team Leadership

As the AVP of Customer Success for the West region, you will drive growth and retention by achieving ambitious NRR and GRR goals. This role involves leading and scaling a high-performing Customer Success Management (CSM) team across Strategic, Enterprise, and Mid-market segments while building career paths for team members.

Key Responsibilities
  • Design and operationalize a regional success model to serve as a global blueprint with playbooks and metrics.
  • Build partnerships with CIOs/CMOs and business leaders, positioning WRITER as essential infrastructure.
  • Collaborate with Sales, Product, Marketing, and Solutions teams to co-create account strategies that deliver ROI.
  • Champion operational excellence through forecasting, success planning, and data-driven decisions.
  • Lead and develop a high-performing CSM team through periods of hypergrowth, global expansion, or IPO.
Requirements & Qualifications
  • 10+ years of experience in enterprise SaaS or transformation-driven technology with Fortune 500/Global 2000 relationships.
  • 5+ years in senior Customer Success or post-sales leadership, ideally having led Engagement Managers and Customer Architects.
  • Proven track record of building and scaling Customer Success organizations through critical growth phases.
  • Fluency in enterprise AI adoption and governance with established ROI frameworks.
  • Strategic, hands-on operator with the ability to alternate between vision and execution.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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