Customer Development Director

New

Skills

Account Management Cross-Functional Team Coordination Customer Relationship Management Data Reporting Executive Communication Remote Work Proficiency Risk Management Salesforce (SFDC) Strategic Planning Upselling Strategies

The Director of Customer Development will be responsible for managing a portfolio of assigned accounts, focusing on retaining and expanding Civitas investments. This role requires building long-term advisor relationships with key stakeholders such as Presidents, Provosts, and C-level executives.

Key Responsibilities
  • Manage a portfolio of accounts to retain and expand investments.
  • Build and maintain long-term relationships with C-level stakeholders.
  • Oversee Success Planning and renewals, identifying upsell opportunities.
  • Liaise with cross-functional teams to drive product adoption and ROI.
  • Track customer health and renewals using Salesforce (SFDC) and report on ACV and close dates.
  • Act as a customer advocate and escalation path, identifying strategic value.
  • Deliver formal executive reviews to AVP/VP/C-level executives.
  • Manage 15-20 accounts across various timelines and milestones.
Required Skills & Qualifications
  • 12+ years of relevant work experience in US universities.
  • Proven leadership and management experience.
  • Experience in challenging customer scenarios and escalating risks.
  • Strong cross-functional team coordination skills.
  • Proficiency in Salesforce and Google Docs/Sheets/Slides.
  • Ability to work in a 100% remote environment during US business hours.
  • Excellent communication and interpersonal skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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