Billing Specialist Role

New

Skills

Accounting Practices B2B SaaS Billing Systems Communication Skills Complex Problem Solving Customer Success Management Documentation Skills Global Billing Practices Knowledge Base Development Payments Processing

We are seeking a dedicated Billing & Payments Specialist to join our Customer Success organization. This role demands deep product knowledge and the ability to lead complex billing and payments engagements from assessment to resolution.

Key Responsibilities
  • Serve as a subject matter expert on billing and payments, partnering with Customer Success Managers (CSMs).
  • Lead complex billing engagements from start to finish, ensuring timely resolution of issues.
  • Continuously refine billing processes to improve customer interactions and satisfaction.
  • Build and maintain a comprehensive knowledge base of complex billing scenarios.
  • Conduct regular knowledge sessions to educate CSMs on billing matters.
Requirements & Qualifications
  • 3+ years in a customer-facing specialist or similar role in B2B SaaS with a focus on payments.
  • Deep familiarity with billing practices used by accounting firms.
  • Strong product intuition for diagnosing billing issues and identifying root causes.
  • Excellent communication skills to convey complex concepts to non-technical customers.
  • Ability to remain calm and methodical under pressure, effectively managing billing crises.
  • Strong documentation skills to transform resolved cases into reusable resources.
  • Global experience preferred, particularly in Australia, New Zealand, UK, and Canada.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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