Technical Support Specialist

New

Skills

AI Automation APIs Customer Service DNS Documentation Intercom Problem Solving SSO/SAML Technical Support Web Technologies

As a Technical Customer Support Specialist, you will be the frontline support for our customers, handling inquiries and issues via Intercom. Your role will involve diagnosing technical problems, providing workarounds, and collaborating with engineering and product teams to resolve critical issues while keeping customers informed throughout the process.

Key Responsibilities
  • Provide technical support via email, chat, and calls.
  • Diagnose root causes of issues and offer clear workarounds.
  • Partner with engineering and product teams for escalated issues.
  • Manage custom domain and SSO/SAML setups, including certificate management.
  • Create knowledge base articles to enhance self-service and AI deflection.
  • Uphold quality standards and drive continuous improvements.
Requirements & Qualifications
  • Experience in technical, customer-facing support.
  • Familiarity with SSO/SAML, DNS, and web technologies.
  • Experience with Intercom or similar support tools.
  • Strong communication skills in English, both written and verbal.
  • Ability to work on-site in NYC twice a week.
  • Adept at problem-solving and documenting processes.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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