Technical Support Operations Lead

Enhance platform configurability for fulfillment.

Extend identity services for new channels.

Lead a customer service team across multiple channels.

Manage and support initiatives to improve customer experience.

Manage merchant onboarding with payments partner.

Identify and implement fixes for operational issues.

Develop AI agents for customer support.

Translate CX needs into AI solutions.

Lead and develop field service teams.

Drive uptime and efficiency in operations.

Provide customer technical support across multiple channels.

Utilize Salesforce Service Cloud for case management.

Manage inbound and outbound communications with members and providers.

Resolve issues efficiently within designated SLAs.

Enhance customer support operations.

Optimize resource allocation strategies.

Build and maintain an embedded finance platform.

Architect systems for performance and reliability.

Lead a team of Technical Support Specialists.

Monitor and analyze customer support metrics.

Lead the delivery of the DAQ program for robotic systems.

Integrate hardware, software, and infrastructure across teams.

Oversee global HVACR technical support initiatives.

Lead a team to enhance product reliability.

Oversee WFM across BPO partners.

Achieve utilization and SLA targets.

Design Agentforce agents for support operations.

Implement agent solutions in Salesforce.

Lead a team focused on core app infrastructure.

Drive technical roadmap and multi-quarter initiatives.

Collaborate with Solution Architect.

Deliver contact center solutions.

Act as a client advisor and provide best practices.

Drive requirement gathering as a Salesforce expert.

Design factory and production layouts.

Negotiate with vendors and manage schedules.

Develop factory simulation models.

Analyze manufacturing flow and bottlenecks.

Provide professional support to customers.

Resolve supplier-related issues effectively.

Architect a global outsourcing strategy.

Design and govern external operations for quality and compliance.

Design and implement development programs.

Assess organization-wide development needs.

Lead a team of technical support professionals.

Develop and implement support strategies.

Lead and develop Team Leads.

Drive operational excellence in call center.

Lead clinician capacity planning and staffing.

Design effective staffing strategies and budgets.

Manage vendor Technical Support teams.

Troubleshoot complex issues before escalation.

Hiring a Senior Manager for Technical Support.

Remote work opportunity available across the U.S.

Align demand with plant capacity.

Mentor junior staff in planning processes.

Hiring for a remote Senior Manager position.

Focus on technical support for e-commerce.

Join a leading software company as the Product Management Director for Workforce Engagement, where you will define and drive the product vision for Quality Management and Workforce Management. You will collaborate with international teams and serve as a thought leader in agentic AI, focusing on optimizing deployment for enterprise customers. This role offers a unique opportunity to balance innovation with customer needs while leading the roadmap for cutting-edge products in a dynamic, supportive work environment.

Own and balance QM/WFM roadmap.

This exciting opportunity for a Sr. Manager, Global WFM & Scheduling Platforms involves leading the strategy and implementation of workforce management solutions across multiple regions. The successful candidate will be responsible for establishing scalable frameworks, optimizing labor models, and ensuring compliance with local regulations. Join a dynamic team focused on driving efficiency and effectiveness in workforce planning while leveraging advanced analytics to provide valuable insights to executives.

Establish global WFM frameworks and standards.

Join Dropbox as a Staff Site Reliability Engineer in Production Engineering, where you'll define and enhance our reliability strategy for AI-enabled development. This role involves setting multi-year goals, leading cross-team initiatives, and providing mentorship to improve service health and incident management. If you're passionate about elevating reliability in a fast-paced environment and enjoy collaborating with diverse teams, this is the perfect opportunity to make a significant impact.

Set multi-year goals across various reliability aspects.

Join a dynamic team as an Assistant General Counsel focusing on Infrastructure and Compute. You will lead negotiations and manage contracts in the fast-paced tech environment, ensuring compliance and strategic vendor relationships. This role is pivotal in maintaining infrastructure stability and driving efficiency in contract processes. With a competitive compensation package and excellent benefits, including equity and flexible PTO, this is an exciting opportunity to make a significant impact in a leading technology organization.

Ensure compliance with SLAs and governance.

Join Dropbox as a Staff Site Reliability Engineer and lead the charge in defining and evolving our reliability strategy. In this pivotal role, you will set multi-year goals and collaborate across teams to enhance observability and service health. With a focus on AI-enabled development, you'll identify risks and design solutions while mentoring engineers and aligning with senior stakeholders. This is an exciting opportunity to make a significant impact in a technology-driven environment.

Set multi-year reliability goals and roadmaps.

The Senior Manager, Vendor Management role offers an exciting opportunity to lead vendor oversight for critical third-party relationships in a regulated financial services environment. You will be responsible for managing the entire third-party risk lifecycle, ensuring compliance with contracts and SLAs, and driving performance monitoring. This position requires a strategic thinker with a strong background in vendor management, providing a chance to make a significant impact while enjoying competitive pay and comprehensive benefits.

Oversee third-party risk lifecycle including due diligence and contracts.

Join our fast-growing team as a Lead Technical Product Manager, where you will take charge of the platform infrastructure roadmap and drive reliability metrics. In this in-person role based in SoHo NYC, you'll collaborate with cross-functional teams, lead incident responses, and define key performance metrics. If you have a strong background in backend engineering and product management, this is a unique opportunity to directly influence the company's trajectory and make a meaningful impact on a platform serving millions of users.

Lead collaboration between cross-functional teams.

Join our team as a Support Operations Program Manager, where you'll play a crucial role in enhancing customer experience within the SaaS industry. In this remote position, you will manage support operations, analyze performance metrics, and collaborate with cross-functional teams to drive efficiency and customer satisfaction. This is an exciting opportunity to lead initiatives that directly impact our customer service quality and operational excellence.

Implement best practices in support operations.

The Senior Manager of Premium Services is a pivotal role that oversees regional teams of MongoDB core and cloud Support Engineers, focusing on enhancing customer success. This position involves leading performance improvements, providing architectural guidance, and mentoring teams to ensure compliance with data sovereignty. With a strong emphasis on continuous learning and collaboration across regions, this role offers a unique opportunity to make a significant impact within a technology-driven environment.

Focus on enhancing customer success.

Join Okta as the Manager of Customer Experience Technology, where you'll lead the charge in delivering cutting-edge Salesforce technology solutions across enterprise platforms. This role is pivotal in managing Agile delivery, mentoring a talented team, and ensuring technology aligns with business needs. With a focus on operational excellence and risk management, you'll play a key role in enhancing customer experiences. If you're passionate about technology and leadership, this is an exciting opportunity to make a significant impact within a global community.

Deliver Salesforce-focused SaaS/PaaS technology.

This role as Director of FinTech Operations & AI Transformation offers a unique opportunity to lead the charge in enhancing Embedded Fintech products. You will be at the forefront of AI transformation, designing workflows that utilize cutting-edge technology to improve operations. Collaborating closely with Product and R&D teams, you will ensure high service standards and drive efficiency in financial services. With direct access to executive sponsorship, this position is perfect for someone looking to make a significant impact in a dynamic and evolving industry.

Build dashboards and capacity models.

Join our team as a Member Care Manager for Premium Experience and CLEAR1 support, where you'll lead a dedicated group focused on delivering exceptional service. You'll drive the member care strategy, enhance operational efficiency, and collaborate with product and engineering teams to meet member needs. This role offers a unique opportunity to build and develop high-performing teams in a dynamic environment while enjoying comprehensive benefits and a commitment to employee wellbeing.

Lead and coach customer care teams.

The Workforce Management Manager for Customer Support will enhance WFM processes and tools, focusing on forecasting and capacity planning. This role involves transforming CRM data into efficient staffing and scheduling strategies while collaborating with cross-functional leaders to align resources with business priorities. With a remote-first approach, this position offers flexibility and a competitive benefits package, making it an exciting opportunity for professionals looking to make a significant impact in customer support operations.

Own forecasting and capacity planning across communication channels.

Join a dynamic team as a Manager of Revenue Analytics & Planning, where you'll lead a team focused on enhancing post-sales analysis and pre-sales planning. This role is pivotal in ensuring forecasting accuracy and delivering actionable insights that drive business growth. With a commitment to leveraging AI tools and advanced analytics, you'll support executive decision-making in a friendly, remote work environment that values personal and professional development.

Own pre-sales analytics and planning.

Join Outreach as a Technical Support Manager, where you will lead a talented team dedicated to delivering exceptional enterprise-level customer support. Your role will involve managing escalations, analyzing support ticket trends, and advocating for product improvements. With responsibilities spanning team leadership, performance management, and collaboration with engineering, this is an exciting opportunity to shape the future of customer experience in a dynamic software company.

Manage customer escalations and expectations.