Technical Support Specialist

New

Skills

API troubleshooting Case management Communication skills Documentation skills ETL/data pipelines GIS Salesforce Service Cloud SQL Technical Support Time management

The Community Services Technical Support Specialist will provide exceptional customer technical support through various channels, ensuring service levels are met. Utilizing Salesforce Service Cloud for case management, the specialist will independently assess and prioritize incoming cases with technical judgment to achieve First Contact Resolution.

Key Responsibilities
  • Triage incidents for severity, urgency, and content to ensure consistency and quality.
  • Troubleshoot a wide range of technologies and document steps to reproduce.
  • Provide technical guidance and software training to customers and internal teams.
  • Maintain clear documentation for triaging, troubleshooting, and resolving issues.
  • Collaborate effectively within a team environment and manage specific shifts, including rotating on-call after hours.
Requirements & Qualifications
  • Experience with SQL, GIS, ETL/data pipelines, and API data failures.
  • Strong interpersonal and written/verbal communication skills.
  • Excellent organizational, time-management, and prioritization skills.
  • Willingness to engage in professional development and growth opportunities.
  • Ability to thrive in a collaborative office environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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