Global Technical Support Manager

New

Skills

AI Technologies Confluence Crisis Management Cross-Functional Collaboration Customer Relationship Management (CRM) JIRA Knowledge-Centered Service (KCS) Microsoft Applications Technical Support Management Workforce Planning

The Senior Manager, Global Technical Support will lead and mentor a team of technical support professionals and offshore providers. This role is crucial in developing talent and standard operating procedures (SOPs) for support while ensuring alignment with company goals through effective workforce planning and Knowledge-Centered Service (KCS) practices.

Key Responsibilities
  • Lead and mentor technical support teams across multiple time zones.
  • Develop and implement support strategies aligned with company objectives.
  • Analyze metrics to drive customer satisfaction and manage escalations.
  • Implement new technologies, including AI, to enhance operational efficiency.
  • Collaborate cross-functionally with Product Management and Engineering teams.
Required Skills & Qualifications
  • 7-10 years of experience in B2B technical support.
  • 3-5 years of leadership experience managing teams across geographies.
  • Experience in Cyber Security products is beneficial.
  • Proficient in CRM, Microsoft applications, JIRA, and Confluence.
  • Strong crisis management and tactical decision-making skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

AI Program Manager

Posted 35 days ago

To hire a Program Manager for AI Programs.

To manage and execute AI-related initiatives.

Agile Methodologies AI Technologies Budget Management Cross-functional Collaboration

AI Vibe Web Designer

Posted 35 days ago

B12 is hiring a remote AI Vibe Coding Web Designer.

The position is full-time and can be done remotely.

Adobe Creative Suite AI Technologies CSS Figma

Strategic Sourcing Manager

Posted 34 days ago

Partner with engineering leaders for sourcing plans.

Lead sourcing across infrastructure and AI technology.

AI Technologies Cloud Infrastructure Data Analysis Developer Platforms

AI Marketing Product Manager

Posted 34 days ago

Lead the vision and strategy for the AI Marketing Agent.

Integrate with the Toast IQ Platform for personalized experiences.

AI Technologies Analytics Communication Skills Cross-Functional Collaboration

Staff Backend Engineer (AI)

Posted 30 days ago

Hiring for a Staff Backend Engineer position.

Position is remote and available in multiple countries.

AI Technologies Backend Development Cloud Services Docker

AI Growth Specialist

Posted 30 days ago

Hiring for a remote AI Growth Specialist position.

Full-time role with responsibilities in customer engagement.

AI Technologies Business Development Communication Skills CRM Tools

Analytics Engineer Lead

Posted 29 days ago

Enhance the analytics data layer for trusted data.

Design scalable and maintainable data models.

AI Technologies Analytics Engineering Communication Skills Data Modeling

Senior Product Manager

Posted 29 days ago

Build a balanced product roadmap.

Collaborate with global teams effectively.

Agile Development AI Technologies Collaboration Tools Customer Insights

Senior Product Manager

Posted 15 days ago

Lead the product lifecycle for the Agentic AI product.

Collaborate with teams to create innovative solutions.

Agile Methodologies AI Technologies Cross-Functional Collaboration Data Analysis

Clinical Product Manager

Posted 24 days ago

Own and enhance clinical product surface.

Deliver multiple product improvements within a specified timeframe.

AI Technologies B2B SaaS Charting Systems Collaboration Tools

AI Teammates Software Engineer

Posted 23 days ago

Drive full-stack development of AI features.

Collaborate with cross-functional teams for intuitive designs.

AI Interaction Patterns AI Technologies Communication Skills Cross-Functional Collaboration

PS Strategy Operations Manager

Posted 16 days ago

Streamline workflows to improve efficiency.

Implement automation to reduce manual tasks.

AI Technologies Automation Tools Certinia Collaboration Tools

Customer Advocacy Management

Posted 21 days ago

Manage daily operations of customer advocacy.

Produce and oversee customer stories and reference assets.

AI Technologies B2B Marketing Content Development Customer Advocacy

Enterprise Account Executive

Posted 15 days ago

Sell Kong Enterprise Platform to enterprises.

Drive growth and customer acquisition.

Account Management AI Technologies API Management Customer Relationship Management (CRM)

Product Marketing Manager

Posted 15 days ago

Execute strategic initiatives for customer success.

Collaborate with cross-functional teams.

AI Technologies Communication Skills Cross-Functional Collaboration Customer Success

Product Operations Manager

Posted 18 days ago

Synthesize customer feedback effectively.

Establish metrics and dashboards for product impact.

Agile Product Development AI Technologies Cross-Functional Collaboration Dashboard Development

Customer Support AI Platform

Posted 15 days ago

Provide exceptional customer support.

Resolve customer inquiries effectively.

AI Technologies Collaboration Tools Communication Skills Customer Relationship Management (CRM)

AI Product Manager

Posted 7 days ago

Hire a remote Product Manager for AI Agents.

Manage the product lifecycle for AI features.

Agile Methodologies AI Technologies Communication Skills Cross-functional Collaboration

AI SEO Strategist

Posted 7 days ago

To hire a remote AI SEO Strategist.

To offer a full-time position.

AI Technologies Competitor Analysis Content Optimization Data Analysis

Open-Source AI Community Manager

Posted 14 days ago

Hire a Community Manager for Open-Source AI.

Support community engagement and collaboration.

AI Technologies Collaboration Tools Communication Skills Community Management

Customer Experience Director

Posted 14 days ago

Lead the Digital Adoption team.

Enhance customer experience using AI.

AI Technologies Cross-Functional Collaboration Customer Experience Management Customer Satisfaction Improvement

Enterprise Account Executive

Posted 14 days ago

Identify and nurture sales opportunities.

Build and manage sales pipeline.

AI Technologies Business Development Cloud Solutions Collaboration Tools

Director of Product Management

Posted 7 days ago

Lead product strategy for marketing OS.

Enhance customer acquisition for agencies and SMBs.

Agile Methodologies AI Technologies Cross-Functional Leadership Customer Acquisition

Visual Designer for AI

Posted 13 days ago

Enhance AI creative systems.

Work 8-20 hours per week.

Adobe Creative Suite AI Technologies Collaboration Tools Figma

Senior Analytics Consultant

Posted 13 days ago

Enhance AI-generated data analysis.

Work remotely on a flexible schedule.

AI Technologies Cloud Computing Data Analysis Data Visualization

Senior Analytics Consultant

Posted 13 days ago

Evaluate AI-generated analytics outputs.

Enhance AI-driven analytics accuracy.

AI Technologies Business Intelligence Data Analytics Data Visualization

AI Customer Success Manager

Posted 13 days ago

Enhance AI-driven client engagement.

Refine outputs for improved interaction.

AI Technologies Analytical Skills Client Engagement Strategies Communication Skills

Director of Product

Posted 13 days ago

Develop AI-powered HR products.

Collaborate with cross-functional teams.

Agile Methodologies AI Technologies Cross-functional Collaboration Customer Feedback Analysis

Federal Account Executive

Posted 12 days ago

Drive growth in federal accounts.

Manage full sales cycle effectively.

AI Technologies Cloud Computing Customer Experience (CX) Data Sharing Technologies

Product Manager, Discovery

Posted 12 days ago

Lead the product vision and strategy for guest discovery.

Drive development of new features to enhance user engagement.

AI Technologies Cross-Functional Collaboration Data Analysis Leadership Alignment

Engineering Manager Role

Posted 12 days ago

Lead an engineering team effectively.

Maximize impact across Banking, Catalog, and Prepaid Cards.

AI Technologies Architecture Standards Code Reviews Google Cloud

Legal Compliance Analyst

Posted 9 days ago

Drive legal compliance within operations.

Implement process improvements for efficiency.

AI Technologies Communication Skills Cross-functional Collaboration Data Analysis

Senior Product Manager

Posted 9 days ago

Lead development of AI-powered customer experiences.

Collaborate with engineering teams and OpenAI.

Agile Methodologies AI Technologies Collaboration Tools Customer Experience Design

Senior Software Engineer

Posted 9 days ago

Collaborate with product teams for scoping and feedback.

Optimize loading speeds and parsing efficiency.

Agile Methodologies AI Technologies Backend Services Cloud Functions

Cybersecurity Product Marketing

Posted 8 days ago

Lead go-to-market initiatives for cybersecurity solutions.

Enhance AI-driven security offerings.

AI Technologies Collaboration Content Creation Customer Engagement

Business Development Manager

Posted 8 days ago

Support high-growth technology projects.

Manage the complete sales cycle.

AI Technologies Business Development CRM Software Cross-functional Collaboration

AI Product Manager

Posted 6 days ago

Develop a product strategy for AI analytics.

Collaborate with teams to launch features.

Agile Methodologies AI Technologies Cross-functional Collaboration Customer Feedback Analysis

AI Video Artist Role

Posted 6 days ago

Create innovative video content using AI.

Collaborate with creative teams on projects.

3D Animation Adobe Premiere Pro AI Technologies Collaboration Tools

Senior Product Marketing Manager

Posted 6 days ago

Develop and execute GTM strategy for Financials and OpsAI.

Lead product launches and ensure alignment between product and revenue.

AI Technologies B2B SaaS Marketing Construction Tech Knowledge Customer Segmentation

iOS Software Engineer Role

Posted 4 days ago

Lead engineering and product decisions.

Ship production code for the iOS app.

Agile Methodologies AI Technologies App Architecture Asynchronous Work Culture

iOS Core Product Engineer

Posted 4 days ago

Lead engineering and product decisions.

Ship production code for iOS app.

Agile Methodologies AI Technologies App Architecture Customer Feedback Analysis

iOS Core Product Engineer

Posted 4 days ago

Lead key engineering and product decisions.

Ship production code for the Speechify iOS app.

Agile Methodologies AI Technologies Audio Processing iOS Development

iOS Core Product Engineer

Posted 4 days ago

Lead key engineering and product decisions.

Ship production code for the iOS app.

AI Technologies App Architecture Audio Innovation CI/CD Infrastructure

Senior iOS Engineer

Posted 4 days ago

Lead engineering and product decisions for the iOS app.

Actively ship production code for the Speechify app.

Agile Methodologies AI Technologies App Architecture Audio Technology

iOS Core Product Engineer

Posted 4 days ago

Lead engineering and product decisions.

Ship production code for the iOS app.

AI Technologies Asynchronous Work Audio Technologies CI/CD Infrastructure

iOS Core Product Engineer

Posted 4 days ago

Lead engineering and product decisions.

Ship production code for the iOS app.

AI Technologies App Architecture Audio Technologies CI/CD Infrastructure

Sales Development Representative

New

Drive outbound prospecting efforts.

Engage with decision-makers.

AI Technologies Automation Platforms Communication Skills CRM Software

Senior Product Manager RMM

Posted 46 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

HR Specialist Project

Posted 46 days ago

Provide comprehensive HR support to clients

Advise on complex HR matters and compliance

Communication Confluence Documentation Employee Relations

HR Specialist Role

Posted 46 days ago

Provide HR support in global expansion and workforce management for clients

Advise on complex HR matters and ensure compliance in APAC & MEA regions

Communication Confluence Documentation Hris