Tech Support Engineer

New

Skills

AWS Ci/cd Pipelines Cloud Computing Customer Support Devops Engineer Github Microsoft Azure Saas products Scripting Tech Support

Job Overview

We're seeking a dynamic and technically skilled Support Engineer to provide exceptional customer support for our innovative products. This role involves responding to tickets, troubleshooting technical issues, and collaborating with our engineering team to deliver fast and empathetic solutions.

Responsibilities
  • Act as the initial point of contact for customer support tickets
  • Diagnose and resolve technical problems across cloud platforms
  • Create detailed bug reports for engineering
  • Collaborate with product and engineering teams to address customer escalations
  • Maintain up-to-date support documentation
Requirements & Qualifications
  • Strong background in software or DevOps
  • Proficiency in AWS and another major cloud provider
  • Ability to read and write code, with experience in GitHub
  • Excellent communication and customer empathy skills
  • Self-driven and comfortable with a fully remote work environment

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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