Technical Support Analyst

New

Skills

Cloud Support Customer Communication IIS IT Helpdesk Microsoft Azure Office 365 SharePoint SQL Server Technical Support Windows Server

As a Technical Support Analyst, you will play a vital role in delivering cloud and AI-driven support to our customers. You will master Azure and Office 365, assisting customers through various channels while collaborating with cross-functional teams to resolve issues effectively.

Key Responsibilities
  • Provide fast and empathetic support to customers via phone, email, and remote assistance.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Create and contribute to public articles and the knowledge base.
  • Stay updated with the latest tech trends and product updates.
Required Skills & Qualifications
  • BA/BS in an IT-related field; Computer Science is a plus.
  • 3+ years of experience in technical support, IT helpdesk, or cloud support.
  • Exceptional communication skills with a customer-focused approach.
  • 2+ years of experience with Microsoft technologies such as Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS.
  • Microsoft certifications or equivalent experience.
  • Ability to quickly learn and troubleshoot multiple proprietary software products.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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