Technical Account Management Lead

New

Skills

AI Architecture Automation Field Agent Integration-heavy systems Leadership MCP connectivity SaaS Solution Architecture Technical Account Management Technical Support

The Director of Technical Account Management will lead and scale a Technical Account Management (TAM) team dedicated to Premium accounts. This role involves owning the technical depth across Field Agent, MCP connectivity, and automation while coaching both managers and individual contributors to foster ownership and continuous learning.

Key Responsibilities
  • Lead and scale a TAM team for Premium accounts.
  • Own technical depth across Field Agent, MCP connectivity, and automation.
  • Coach managers and individual contributors to foster ownership and learning.
  • Establish frameworks to assess the technical health of Premium accounts.
  • Engage with customers during critical projects or escalations.
  • Partner with Sales, Customer Success, and Support to identify high-value accounts.
Required Skills & Qualifications
  • 10+ years in technical support, solution architecture, or Technical Account Management (TAM).
  • 5+ years leading enterprise-facing technical teams.
  • Solutions-architect mindset translating requirements into actionable plans.
  • Experience in platform or integration-heavy SaaS with architectural guidance.
  • Fluency in AI architecture concepts: agent frameworks, MCP connectivity, and automation.
  • Strategic leader with the ability to build scalable frameworks and develop others.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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