Support & Provisioning Admin

New

Skills

Contract Management Customer Service Remote Collaboration Telecommunications Written Communication

Join Zenergi as a Support and Provisioning Administrator, where you'll play a pivotal role in delivering outstanding customer service within the telecommunications sector. As the primary point of contact for our clients, you will guide customers through their journey from initial enquiry to provisioning, installation, and ongoing support. This fully remote position offers a fantastic opportunity to contribute to a company committed to sustainable energy solutions and continuous professional growth.

Job Overview

Serve as the main liaison for customer enquiries and support throughout their journey.
Coordinate the provisioning and scheduling of telecom installations and services.
Maintain exceptional communication and manage customer expectations.
Ensure the delivery of high-quality service in line with agreed SLAs.
Collaborate closely with internal teams to resolve queries efficiently.

Key Responsibilities

Respond to customer enquiries promptly and professionally via multiple channels.
Oversee the provisioning and scheduling of installations and services.
Coordinate with third-party service providers as needed.
Validate and manage customer accounts, contracts, and billing queries.
Uphold consistent communication to manage and exceed customer expectations.

Required Skills & Qualifications

SCQF Level 5 in English and Maths (or equivalent).
Experience in a customer service role (telecoms industry experience is an advantage).
Excellent written and verbal communication skills, with a strong telephone manner.
Good knowledge of fixed and mobile telecoms services.
Strong attention to detail and numeric skills.
Ability to learn new systems, concepts, and terminology quickly.
Proven experience working with third-party service providers.
Team-oriented, self-motivated, and enthusiastic approach.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Similar Jobs

Remote Junior Financial Analyst

Posted 68 days ago

Hire a remote Junior Financial Analyst

Provide financial analysis and reporting

Accounting Budgeting Communication Data Analysis

Support & Provisioning Admin

Skills

Job Overview

Key Responsibilities

Required Skills & Qualifications

Similar Jobs

Remote Junior Financial Analyst

Remote Account Executive Role

Senior Brand Experience Designer

Remote Content Marketing Manager

Remote Senior Social Media Manager

Software Engineer Role

Product Marketing Manager

Customer Support Enablement Manager

Night-Shift Support Specialist

Gaming Support Agent

English Gaming Support Agent

Gaming Support Agent Role

Thai-English Gaming Support Agent

Multinational Customer Support Agent

Product Success Specialist Role

Remote Product Designer

Senior EX Ops Coordinator

Senior Developer Support Engineer

Senior Program Manager Remote

Technical Account Manager Remote

Remote Engagement Manager Role

Remote Developer Support Engineer

Strategic Accounts Executive DACH

Remote Technical Support Specialist

Remote Strategic Account Executive

Remote Senior Product Designer

Latin America Remote Opportunities

Remote Business Operations Analyst

Remote Customer Support Role

Remote Business Operations Specialist

AI Trainer for Games

Gaming Support Agent APAC

Remote Head of Marketing

Lifecycle Marketing Manager

Senior Business Recruiter Remote Position

Remote Staff Product Designer

Campaign Program Coordinator

Senior Rust Engineer UK

Senior Brand Designer Remote

Remote Service Designer Role

Senior Data Scientist Role

Remote Accounting Manager Role

Senior Content Strategist

Senior Brand Designer Role

Senior Lifecycle Marketing Manager

Remote Legal Operations Manager

Remote Sales Ops Manager

Lead Marketing Communications Manager

Staff Product Designer, AI

Meanwhile, let's set up your account

Check your inbox