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Support Engineering Manager

New

Skills

Cloud Computing Customer Satisfaction DevOps Linux OpenStack Performance Management Software Development Team Management Technical Support Virtualization Technologies

The Support Engineering Manager at Canonical plays a crucial role in leading and managing professional support teams focused on Ubuntu products. This position is fully remote and offers the opportunity to work with a global team in a fast-paced environment, ensuring high customer satisfaction and technical excellence.

Key Responsibilities
  • Manage a professional support team, focusing on skills development and performance management.
  • Ensure all customer cases are addressed within service level agreements (SLAs) and maintain professionalism.
  • Act as the primary escalation contact for customers and ensure appropriate resolutions.
  • Contribute to the continuous improvement of support processes and service delivery.
  • Hire, develop, and train support team members to meet business needs.
  • Collaborate with leadership to drive growth and transformation initiatives.
Required Skills & Qualifications
  • Extensive CLI experience with Linux.
  • Proven leadership and team management experience.
  • Excellent communication skills in English and preferably another language.
  • Experience or knowledge of Linux Desktop, OpenStack, and Public Cloud technologies.
  • Hands-on experience with Canonical's products.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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