Support Engineer Role

New

Skills

AI Tools (Gemini, Claude, ChatGPT) Android iOS ITSM (Jira/ServiceNow) MacOS MDM SaaS Technical Support VPN Windows

Join our team as a Support Engineer, providing essential Tier 1-2 tech support to employees at our Westlake office. You will be the primary technical support presence, troubleshooting various operating systems and applications while enhancing workflows and documentation. This role offers the opportunity to implement cutting-edge AI-enabled support tools, making a significant impact on our support processes.

Key Responsibilities
  • Provide Tier 1-2 tech support onsite for employees.
  • Troubleshoot issues with MacOS, Windows, iOS, Android, SaaS, VPN, and MDM.
  • Improve workflows, documentation, and knowledge resources.
  • Implement AI-enabled support tools such as Gemini, Claude, and ChatGPT.
Required Skills & Qualifications
  • 2+ years in IT support or related roles.
  • Experience with MacOS, Windows, iOS, Android, SaaS, MDM, VPN, ITSM (Jira/ServiceNow).
  • Familiarity with AI tools like Gemini, Claude, and ChatGPT.
  • Strong communication, organization, and user support skills.
  • Able to work independently onsite with distributed teams.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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