Senior Technical Account Manager

New

Skills

Account Planning Cloud Services Customer Success Java JVM Performance Tuning Site Reliability Engineering (SRE) Technical Account Management Troubleshooting Workshops and Training

The Senior Technical Account Manager will play a crucial role in owning strategic customer relationships and driving the adoption of Azul Prime. With a focus on high-value accounts, this position involves collaborating with various stakeholders to ensure customer success and satisfaction.

Key Responsibilities
  • Own strategic customers and drive Azul Prime adoption (typical $500K+ ACV).
  • Build deep relationships with Site Reliability Engineers (SREs), Java developers, engineers, and architects.
  • Partner with Sales, Customer Success, and Support teams on account planning, renewals, and expansions.
  • Lead troubleshooting, root cause analysis, and JVM performance tuning for enterprise applications.
  • Provide guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
  • Design and deliver customer workshops, trainings, and technical reviews.
Required Skills & Qualifications
  • Strong knowledge of Java and JVM.
  • Experience in technical account management or customer success roles.
  • Familiarity with cloud services and cost optimization strategies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze and troubleshoot complex technical issues.
  • Experience in designing and delivering technical workshops.
  • Strong understanding of performance tuning and optimization.
  • Experience with enterprise applications and architecture.
  • Proficient in building relationships with technical stakeholders.
  • Knowledge of account planning and management processes.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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