Senior Support Engineer Remote

New

Skills

Cloud Platforms Continuous improvement Cross-functional teamwork Distributed systems Documentation Engineer Git Problem-solving Problem Solving Remote Collaboration Technical Support Troubleshooting

Sourcegraph is seeking a highly motivated Senior Support Engineer to join our US East team. This full-time, 100% remote position offers the flexibility to work from anywhere, supporting our advanced code search platform. As a key member of the support team, you will deliver world-class technical assistance and ensure customer success.

Job Overview
  • Provide expert technical support for Sourcegraph's advanced code search platform.
  • Collaborate closely with engineering and product teams to resolve complex issues.
  • Advocate for customer needs and drive continuous improvement in support processes.
Key Responsibilities
  • Respond to customer inquiries and troubleshoot technical problems.
  • Diagnose, escalate, and resolve complex issues in code search environments.
  • Document solutions and contribute to knowledge base articles.
  • Work cross-functionally with internal teams to improve product support.
  • Ensure timely and professional communication with customers.
Required Skills & Qualifications
  • Strong experience in customer or technical support roles.
  • Familiarity with code search tools and software development workflows.
  • Excellent communication and problem-solving skills.
  • Ability to work independently in a fully remote environment.
  • Proactive approach to learning new technologies and tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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