Payments Protocol Support Engineer

New

Skills

API Client Management Cloud Core Banking Customer Support Financial Services Rest Apis Tcp/ip

3 hours agoReport problemminka_ is an open infrastructure for publishing money. We are building a layer2 payments protocol used by clearinghouses, financial institutions, and fintechs to move money in real time. Currently minka_ is modernizing the payments infrastructure of several countries in Latin America and is already live with 20 financial institutions.Financial Services • API • Core banking • Open Banking • Cloud• Responsible for the entire customer journey from case creation to resolution. • Provide effective support to different customers, both internal and external. • Analyze evidence provided by customers to find causes and solutions. • Identify potential problems and implement preventive measures for platform stability. • Collaborate with other teams to identify and resolve complex technical issues. • Provide technical guidance to junior team members and document solutions for future reference.• At least +3 years of experience in Support, IT or Customer technical support in fintechs, payments, or start-ups. • Knowledge of internet and web on the network and protocol level, from TCP/IP to REST APIs. • Bachelor’s degree in industrial, mechanical, electronic engineering or IT. • Advanced communication skills through previous client management positions in financial systems. • Fluency in English and Spanish.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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