Member Support Representative

New

Skills

Attention to Detail Customer Service Skills Documentation Skills Empathetic Communication Knowledge of HIPAA Multitasking Problem Solving Remote Work Experience Technical Proficiency in Support Tools Time Management

As a Member Support Representative, you will play a vital role in providing exceptional support to our members through empathetic interactions during live inbound calls. Your main objective will be to ensure that each member's experience is positive and productive, while accurately documenting all interactions for seamless follow-up.

Key Responsibilities
  • Interact empathetically with members during live inbound calls.
  • Document interactions and ongoing resolutions for effective follow-up.
  • Ensure member records are accurate and complete.
  • Multitask using internal tools to verify eligibility and benefits.
  • Field questions about telenutrition and match members with appropriate dietitians.
  • Assist with platform and account troubleshooting.
  • Collaborate with internal and external partners regarding food delivery and grocery ordering queries.
  • Maintain confidentiality and accountability when handling sensitive information.
  • Work alongside peers and leaders to find accurate solutions to complex problems.
Requirements & Qualifications
  • Reliable high-speed internet access (minimum 100 Mbps download, 20 Mbps upload).
  • Experience in a support role, either in person or on live calls.
  • Ability to communicate complex information concisely in writing.
  • Understanding of handling sensitive information, including PII and PHI, with basic knowledge of HIPAA.
  • A private, secure, and quiet workspace for remote work.
  • Flexible availability, including weekends, from 8:00 AM to 8:00 PM PST.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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