Launch Specialist I

New

Skills

Healthcare Regulations HIPAA Compliance Intake Processes Onboarding Patient Care Process Improvement Salesforce Stakeholder Engagement TalkDesk Training & Development

The Launch Specialist I is a vital role focused on onboarding caregivers and patients across new states, ensuring a seamless transition into care services. You will act as a subject matter expert, training new staff and optimizing intake processes while maintaining compliance with healthcare regulations.

Key Responsibilities
  • Onboard caregivers and patients in new states without oversight.
  • Document onboarding status and track progress across cases.
  • Train incoming staff and share best practices.
  • Lead intake processes and facilitate movement to care.
  • Serve as a subject matter expert for intake across states.
  • Pilot and refine engagement and intake processes in new markets.
Required Skills & Qualifications
  • 2+ years in a consumer-facing role with high call volumes.
  • Experience in identifying process improvements.
  • Strong HIPAA awareness and healthcare regulatory knowledge.
  • Experience with Salesforce and TalkDesk systems.
  • Proactive, autonomous work style with a drive to optimize.
  • Excellent relationship-building skills with diverse stakeholders.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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