Senior IT Helpdesk Specialist

New

Skills

Android Customer Service Google Workspace iOS IT Helpdesk Support Jira macOS Office Applications Troubleshooting Windows

The Senior IT Helpdesk Specialist on the East Coast is responsible for troubleshooting and resolving various IT issues, ensuring a smooth and efficient support experience for all users.

Key Responsibilities
  • Troubleshoot and resolve software, hardware, and network issues.
  • Provide timely responses and adhere to service level agreements.
  • Train users on IT basics and self-service fixes.
  • Document issues and resolutions in the IT ticketing system.
  • Install, configure, and maintain laptops, printers, and applications.
  • Assist with onboarding and access provisioning for new hires.
Requirements & Qualifications
  • Bachelor's degree; technical field a plus but not required.
  • Strong customer service and communication skills.
  • 4+ years of IT service desk experience.
  • Knowledge of macOS, Windows, iOS, and Android.
  • Experience with Google Workspace, Jira, and Office applications.
  • Experience troubleshooting remote access VPN and network issues.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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