IT Support Associate Role

New

Skills

AV/meeting room support ChromeOS Intune device management IT support experience macOS Microsoft 365 SaaS applications Slack VPNs Zoom

We are looking for an IT Support Associate to support the Head of IT with first-line requests from internal teams. This role will involve handling day-to-day helpdesk tickets, device lifecycle tasks, and providing on-site AV support in a hybrid in-office setup at Kings Cross, London.

Key Responsibilities
  • Support the Head of IT with first-line requests from internal teams.
  • Handle day-to-day helpdesk tickets and device lifecycle tasks.
  • Provide excellent customer service via tickets, email, Slack, and in person.
  • Perform AV/meeting room and Office network troubleshooting.
  • Work within a lean global IT team driving proactive support.
Required Skills & Qualifications
  • IT support experience (1st/2nd line or similar).
  • Proficiency in macOS, ChromeOS, VPNs, and SaaS applications (Slack, Zoom, Microsoft 365).
  • Experience with ticketing systems.
  • Excellent communication skills; proactive and patient demeanor.
  • Familiarity with Microsoft 365 provisioning, license assignment, groups, and Teams/SharePoint basics.
  • Knowledge of Intune device management, including enrollment, compliance, and app deployment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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