Email Operations Support Analyst

New

Skills

Attention to Detail Customer Service Email Administration IT Helpdesk Problem Solving Salesforce SendGrid Technical Support Web-Based Tools Written Communication

The Operations Support Analyst (Contractor) will play a crucial role in monitoring and addressing email delivery issues through Salesforce. This position involves utilizing SendGrid tools to identify and resolve email blockages, ensuring smooth communication between support engineers and customers.

Key Responsibilities
  • Monitor and triage email delivery issues via Salesforce.
  • Use SendGrid tools to identify blocked emails and unblock them when appropriate.
  • Update Salesforce cases with resolution notes and actions.
  • Communicate clearly with support engineers and customers via case comments.
  • Track recurring patterns and flag systemic issues for leadership.
  • Meet SLA targets for case response and resolution.
Required Skills & Qualifications
  • 1+ year of experience in customer service, email administration, IT helpdesk, or tech support.
  • Comfortable navigating web-based dashboards/tools.
  • Strong attention to detail with consistent processes.
  • Clear, professional written communication skills.
  • Reliable internet connection and ability to work US business hours.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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