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Nexthink, a leader in Digital Employee Experience (DEX) management software, seeks a Customer Service Representative to handle inbound calls, resolve technical issues, and provide exceptional consumer experience. Key responsibilities include negotiating solutions, maintaining call quality metrics, and recording consumer data. The ideal candidate should have a High School diploma, 2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office suite. The role demands a positive attitude, flexibility, and teamwork. Benefits include medical, dental, vision insurance, annual bonuses, paid time off, 401K, profit sharing, and product discounts.
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