Customer Support Manager

New

Skills

AI-Assisted Support Tools Coaching and Mentoring Conflict Resolution Cross-Functional Collaboration Customer Experience Enhancement Customer Support Management Data Communication Performance Metrics Analysis SaaS Product Knowledge Team Leadership

The Manager, Customer Support, is responsible for overseeing daily and weekly performance across various support channels, ensuring high-quality service delivery while managing team dynamics and customer experience.

Key Responsibilities
  • Own daily and weekly performance metrics across email, chat, and phone support channels.
  • Actively manage team capacity and priorities, anticipating potential issues.
  • Ensure customers receive clear, accurate, and empathetic support during high-stress periods.
  • Use data to identify trends, risks, and opportunities, and communicate findings effectively.
  • Lead, coach, and develop a team of Support Specialists with a focus on accountability and growth.
  • Set clear expectations, recognize great work, and address performance gaps early.
  • Foster a culture of ownership, curiosity, and customer empathy within the team.
  • Partner with Support Operations and Knowledge teams to enhance AI-assisted support.
  • Translate customer pain points into actionable feedback for improvements.
  • Communicate confidently with stakeholders at various levels.
Required Skills & Qualifications
  • 3+ years of experience managing teams in a customer support environment.
  • Proven leadership skills with a track record of driving performance and engagement.
  • Passion for coaching and mentoring early-career professionals.
  • Clear and confident communication skills, particularly in a SaaS context.
  • Exposure to AI-powered support tools or automation is a plus.
  • Comfort collaborating cross-functionally with Product and Engineering teams.
  • Experience leading through change or growth is preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Product Compliance Director

Posted 62 days ago

Lead the Product Compliance function.

Embed compliance early in product design.

AI Workflows Automation Consumer Protection Regulations Cross-Functional Collaboration

Payroll Risk Lead

Posted 62 days ago

Lead global payroll risk and incident programs.

Drive improvements in risk posture and incident resolution.

Compliance Cross-Functional Collaboration Data Analysis Governance Frameworks

ABM & Field Marketing Director

Posted 62 days ago

Own and evolve the ABM strategy for top enterprise accounts.

Lead biweekly strategy sessions with Enterprise Sales.

ABM Strategy B2B SaaS Marketing Deal Progression Strategies Enterprise Sales Alignment

Senior Manager - Assurance

Posted 62 days ago

Lead SOX testing across all phases.

Manage and mentor SOX testing team.

COSO Framework Documentation Management Internal Audit PCAOB Standards

Global Accounts Payable Director

Posted 62 days ago

Oversee global accounts payable operations.

Lead and transform AP into a SOX-ready, AI-driven function.

Accounts Payable Management Automation Tools (Claude-powered) Change Management Cross-Functional Collaboration

Sales Manager - Football

Posted 62 days ago

Lead and coach a team of AEs and CSMs.

Own and forecast revenue lines in the designated territory.

Autonomy in Work Coaching Communication Skills Cross-Functional Collaboration

Financial Services Research Lead

Posted 62 days ago

Lead the CCR Financial Services coverage.

Oversee project setup and questionnaire design.

AI Interviewer Technology Analytical Skills Cross-Functional Collaboration Data Analysis

ABX Specialist Role

Posted 62 days ago

Execute ABX programs for public sector.

Collaborate with sales, customer success, and marketing.

Account-Based Experience (ABX) Account Prioritization Cross-Functional Collaboration Detail-Oriented Approach

Payment Integrity Analyst

Posted 62 days ago

Support process improvement in claims.

Organize and execute solutions for issues.

Auditing Claims Processing Cross-Functional Collaboration Data Analysis

Client Success Leadership Role

Posted 62 days ago

Lead the Client Success organization post-implementation.

Act as a strategic voice in client relations.

Client Success Management Cross-Functional Collaboration Customer Experience Management Data Analysis

Fintech Operations Manager

Posted 62 days ago

Evolve broker-dealer operating model.

Drive innovation in BD operations.

AI Tools Utilization Broker-Dealer Knowledge Cross-Functional Collaboration Engineering Collaboration

Core Products Director

Posted 62 days ago

Architect the core strategy for the player journey.

Lead product health and roadmap presentations to executives.

Data Analysis Fintech Solutions Fraud Prevention Payments Systems

Cafe Manager Role

Posted 60 days ago

Lead daily operations of the cafe.

Improve key performance indicators.

Budget Management Compliance Monitoring Conflict Resolution Google Suite Proficiency

Global Customer Enablement Lead

Posted 60 days ago

Define and implement customer enablement strategy.

Manage and lead the enablement team effectively.

Analytics and Reporting B2B Sales Budget Management Cross-Functional Collaboration

Team Lead Nurse Position

Posted 60 days ago

Oversee daily telehealth operations.

Lead nursing staff and cross-functional teams.

Clinical Operations Management Data Analysis EMR Proficiency Multitasking Skills

Public Sector Account Director

Posted 60 days ago

Own and drive growth in government accounts.

Identify and close opportunities across agencies.

Client Relationship Management Communication Skills Cross-Functional Collaboration FAR/DFARS Knowledge

AI Product Manager Role

Posted 60 days ago

Bridge customer needs with technical execution.

Rapidly build interactive prototypes using AI tools.

Acceptance Criteria Agile Methodologies AI Tools Cross-Functional Collaboration

Sales Manager - High School

Posted 60 days ago

Lead and develop a sales team.

Drive revenue and account expansion.

Account Expansion Coaching & Mentoring Effective Communication Forecasting Accuracy

Accounting Manager Role

Posted 60 days ago

Manage global financial consolidation and reporting.

Lead monthly close and consolidation processes.

Analytical Skills Communication Skills Cross-Functional Collaboration Financial Consolidation

Accounting Manager Role

Posted 60 days ago

Manage global financial consolidation and reporting.

Lead the monthly close and consolidation processes.

Accounting Software Controls and Compliance Cross-Functional Collaboration Financial Analysis

Associate Product Manager

Posted 60 days ago

Serve as a liaison between clients and development teams.

Translate customer requirements into actionable user stories.

Agile Methodologies Cross-Functional Collaboration Customer Documentation Product Management

Clinical Associate - Home Health

Posted 60 days ago

Supervise and lead field clinicians.

Manage case management and develop staff.

Case Management Clinical Oversight Home Health Care ICD-9 Coding

Funnel & Activation Manager

Posted 60 days ago

Own the user journey from signup to engagement.

Reimagine user experiences to meet customer needs.

A/B Testing Agile Methodologies AI Personalization Communication Skills

AI Conversation Designer

Posted 60 days ago

Manage chatbot intents and knowledge updates.

Implement and oversee quality assurance programs.

Backlog Management Chatbot Design Cross-Functional Collaboration Data Analysis

Product Manager, Activation

Posted 60 days ago

Lead the full user funnel from signup to engagement.

Design experiences that cater to user needs.

A/B Testing Agile Methodologies AI and Machine Learning Cross-Functional Collaboration

HVAC Service Manager

Posted 60 days ago

Lead and manage a team of HVAC technicians.

Oversee daily service operations and scheduling.

Customer Service Financial Management HVAC Systems KPI Monitoring

VP of Analytics

Posted 60 days ago

Lead the centralized analytics function.

Develop and execute analytics vision and strategy.

AI/ML Deployment Data Analytics Databricks dbt

Strategic Planning Manager

Posted 60 days ago

Translate company strategy into actionable priorities.

Support annual and long-range planning initiatives.

Consulting Data Analysis Executive Communication Financial Planning

Security Software Engineer

Posted 60 days ago

Design security infrastructure for Starlink.

Develop security features for Starlink systems.

C++ Cross-Functional Collaboration Distributed Systems Go

Federal Product Manager

Posted 60 days ago

Lead product strategy for federal initiatives.

Define and manage agile delivery roadmap.

Agile Methodologies Cross-Functional Collaboration Data Collection Tools Facilitation Skills

Customer Marketing Manager

Posted 60 days ago

Hire a Customer Marketing Manager for a remote position.

Support remote work opportunities in the United States.

Campaign Management Content Creation Cross-Functional Collaboration Customer Engagement

Lead Lifecycle Marketing Manager

Posted 60 days ago

Oyster is hiring a remote Lead Lifecycle Marketing Manager.

The position is full-time and remote within UTC-6 to UTC+1.

Campaign Management Content Strategy CRM Tools Cross-Functional Collaboration

Remote HR Generalist Position

Posted 60 days ago

Hiring a remote HR Generalist.

Full-time position available.

Conflict Resolution Employee Relations HR Policies Development HR Software Proficiency

Sales Head, EMEA

Posted 60 days ago

Hiring a remote Head of Sales for the EMEA region.

The position is full-time and can be done remotely.

Client Relationship Management Cross-functional Collaboration Customer Engagement Data Analysis

Senior Sales Executive

Posted 60 days ago

Oyster is hiring for a Senior Sales Executive role.

The position is fully remote in Canada or the USA.

Business Development Client Relationship Management CRM Software Proficiency Cross-Functional Collaboration

Marketplace Operations Manager

Posted 60 days ago

Deel is hiring a remote Marketplace Operations Manager.

The position is full-time and can be done from specific countries.

Client Support Communication Skills Cross-Functional Collaboration Data Analysis

AI Program Manager

Posted 60 days ago

To hire a Program Manager for AI Programs.

To manage and execute AI-related initiatives.

Agile Methodologies AI Technologies Budget Management Cross-functional Collaboration

Remote Sales Manager

Posted 60 days ago

Hire a remote Sales Manager.

Promote company culture of testing and learning.

Client Relationship Management Communication Skills CRM Software Market Analysis

Data Analyst, Finance Operations

Posted 60 days ago

Curology is hiring a remote Data Analyst.

This is a full-time position.

Budget Planning Cross-Functional Collaboration Data Analysis Data Visualization

Remote Growth Manager

Posted 60 days ago

Hire a remote Growth Manager.

Utilize mobile technology for health improvement.

Cross-Functional Collaboration Data Analysis Digital Marketing Growth Marketing

Senior People Operations Partner

Posted 60 days ago

Hiring a Senior People Operations Partner.

Position is remote and full-time.

Communication Skills Conflict Resolution Data Analysis Employee Engagement

Sr. Program Manager

Posted 60 days ago

Hiring for a remote Sr. Program Manager position.

Focus on talent development initiatives.

Communication Skills Cross-Functional Collaboration Learning Management Systems Performance Measurement

Product Design Manager

Posted 60 days ago

To hire a remote Manager for Product Design focused on Engagement.

To contribute to improving user communication on Discord.

Adobe Creative Suite Collaboration Design Thinking Figma

Senior Product Manager Role

Posted 60 days ago

Hire a Senior Product Manager for social initiatives.

Offer a remote work opportunity.

Agile Methodologies Cross-Functional Collaboration Customer Requirements Gathering Data-Driven Decision Making

Principal Program Manager

Posted 60 days ago

Hiring for a Principal Program Manager.

Remote work opportunity available.

Agile Methodologies Analytical Skills Communication Cross-Functional Collaboration

CRM Campaign Manager

Posted 60 days ago

Oversee the execution of CRM campaigns.

Manage and mentor CRM Associates.

A/B Testing CRM Campaign Management Data Analysis Email Marketing

VP Supply Chain Management

Posted 60 days ago

Align end-to-end supply chain execution.

Drive demand planning and inventory management.

Contract Management Data Analytics Demand Planning ERP Systems

Recipe Systems Product Manager

Posted 60 days ago

Own and drive product strategy for recipe systems.

Enhance internal tooling for culinary teams.

AI Integration Content Management Systems Cross-Functional Collaboration Data Analysis

Community Product Manager

Posted 60 days ago

Improve Twitch's notifications platform.

Develop a strategic growth plan for the next 2-3 years.

A/B Testing Agile Methodologies Analytical Tools Consumer Engagement

Community Product Manager

Posted 60 days ago

Improve Twitch's growth levers through experimentation.

Develop a strategic plan for notifications platform evolution.

A/B Testing Cross-Functional Collaboration Data Analysis Data Science