AI Conversation Designer

New

Skills

Backlog Management Chatbot Design Cross-Functional Collaboration Data Analysis Generative AI Metrics Analysis Quality Assurance (QA) Support Automation Taxonomy Management UX Copywriting

We are seeking an experienced AI Conversation Designer for our Customer Support team. This role is pivotal in ensuring our chatbot provides accurate and timely support by managing intents, knowledge updates, and quality assurance.

Key Responsibilities
  • Own day-to-day chatbot intents and knowledge: build, QA, iterate.
  • Manage end-to-end taxonomy and intent architecture; identify and map gaps.
  • Run a rolling QA program and drive refinements for chatbot interactions.
  • Maintain up-to-date chatbot knowledge to ensure accurate customer support.
  • Launch new intents and knowledge with thorough QA testing.
  • Collaborate with technical teams to configure tooling and integrations.
Required Skills & Qualifications
  • 3+ years of conversation design experience with UX copy knowledge.
  • Proven chatbot design experience; ability to use data to demonstrate ROI.
  • Strong operational rigor in QA programs, knowledge freshness, and backlog management.
  • Excellent cross-functional execution skills; partner with SMEs, product, and CX teams.
  • Metrics-driven mindset with the ability to analyze deep data to inform design and prioritization.
  • Experience with Decagon, Ada, Sierra, or generative AI for support automation.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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