Customer Experience Specialist

New

Skills

Communication Critical Thinking Customer Experience Customer Support Documentation Google Workspace Onboarding Problem Solving Salesforce Zendesk

Join Clipboard Health as a Customer Experience Specialist and play a vital role in supporting over 60,000 healthcare professionals on our platform. This fully remote, Asia-based position empowers you to deliver exceptional service while working with a dynamic, growth-focused team. As part of Worker Operations, you will ensure our marketplace remains reliable, high-performing, and trustworthy. We are committed to internal promotion and developing future leaders from within our team.

Job Overview
  • Fully remote opportunity based in Asia
  • Estimated annual compensation: $10,200–$18,000 USD
  • Start date: August 4th, 2025
  • Operate in a fast-paced, cross-functional environment
  • 24/7 operations with weekend (Saturday & Sunday) availability required
Key Responsibilities
  • Deliver prompt, accurate, and empathetic support via chat, voice, and email to healthcare professionals
  • Resolve shift, payment, and platform-related issues in real time
  • Utilize tools like Zendesk and Salesforce for case investigation, documentation, and workflow management
  • Personalize communications, maintain a professional and helpful tone, and ensure clear internal notes
  • Monitor trends, flag recurring issues, and support ongoing process improvements
  • Guide and onboard new workers, helping them navigate platform workflows confidently
  • Uphold company values including speed, ownership, and high standards in every interaction
Required Skills & Qualifications
  • Fluent, professional-level English (spoken and written)
  • 4+ years of customer support experience (chat/voice)
  • 4+ years of experience with CRMs like Zendesk or Salesforce
  • 4+ years using Google Workspace (Docs, Sheets, Gmail, etc.)
  • Proactive problem-solving abilities and initiative
  • Strong attention to detail and sound judgment under pressure
  • Collaborative and team-oriented mindset
  • Ability to thrive in fast-paced, cross-functional teams
  • System requirements: Minimum 15Mbps wired internet, i5 processor or equivalent, 12GB RAM, quiet workspace, steady power/internet

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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