Customer Advocacy Manager

New

Skills

Advocacy Programs AI Utilization Analytics and Reporting B2B Marketing Content Development Customer Marketing Presentation Skills Reference Management Tools Sales Support Stakeholder Engagement

The Customer Advocacy Manager will oversee daily operations of customer advocacy programs, focusing on enhancing customer engagement and generating impactful marketing assets.

Key Responsibilities
  • Manage daily advocacy operations including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting.
  • Maintain accurate customer profiles, permissions, and engagement history within the reference management system.
  • Produce and manage customer stories and reference assets such as case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
  • Work directly with customers to capture and translate success stories into compelling marketing assets.
  • Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness.
Requirements & Qualifications
  • 8+ years of experience in customer marketing, advocacy, or references within a B2B technology environment.
  • Exceptional written, verbal, and presentation skills with high attention to detail.
  • Solid understanding of B2B marketing fundamentals and customer storytelling.
  • Customer-first mindset with the ability to understand customer goals and pain points.
  • Preferred: Experience utilizing AI and sales reference management tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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