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Cloud Success Manager

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Skills

Cloud Services Process Improvement

Blue Mantis is seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate should be well-versed in cloud billing & licensing models, capable of resolving complex customer requests, and applying best practice processes/procedures for onboarding, provisioning, and escalations.

Key Responsibilities
  • Build and maintain a customer-obsessed Cloud Solution Partner program
  • Resolve complex customer requests or complaints
  • Apply best practice processes for onboarding, provisioning, and escalations
Required Skills & Qualifications
  • Experience as a Customer Success Manager or similar role
  • Knowledge of cloud billing & licensing models
  • FinOps Practitioner Certification
  • BS Degree in Business or related field
  • Technical and business problem-solving skills

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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