Tier 2 Support Engineer

New

Skills

Active Directory AI Tools AWS Customer Experience Networking Fundamentals OIDC SAML SCIM Technical Support Windows Platform

JumpCloud is seeking a highly technical and motivated Customer Support Engineer - Tier 2 to provide exceptional technical support to our customers. This remote position involves resolving high-priority technical issues and mentoring junior support engineers, ensuring a seamless customer experience with our AI-powered IT management platform.

Key Responsibilities
  • Resolve complex technical issues and customer escalations through various support channels.
  • Manage support tickets for high priority and complex issues.
  • Mentor and coach Tier 1 Technical Support Engineers.
  • Collaborate with Engineering to resolve critical issues and defects.
  • Develop and maintain knowledge base articles to enhance shared knowledge within the team.
Required Skills & Qualifications
  • Minimum 5 years of experience in a technical, customer-facing role.
  • In-depth knowledge of Single Sign-on (SAML, OIDC, SCIM).
  • Strong understanding of networking fundamentals, including IP, TLS, DNS, and RADIUS.
  • Experience with Windows platform and associated tools.
  • Familiarity with Directory Services and Active Directory platforms.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Senior Full Stack Engineer

Posted 57 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

Senior Full Stack Engineer (ASP.NET Core, AWS)

Posted 57 days ago

Design and develop user-facing backend services and web applications.

Collaborate effectively with team members and stakeholders.

AWS Engineer Full stack Git

Software Engineer at Acquia

Posted 57 days ago

Develop and maintain customer-facing applications and microservices on Kubernetes

Collaborate with cross-functional teams to document product and development details

Ansible AWS Devops Engineer

Growth Sales Representative Role

Posted 57 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Senior Brand Experience Designer

Posted 57 days ago

Hire a remote designer

Enhance brand experience

Adobe Creative Suite Cross-functional teamwork Customer Experience Digital Marketing

Senior Marketing Analyst Role

Posted 57 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Principal AI Engineer Role

Posted 57 days ago

Hire a remote Principal AI Engineer

Develop customer experience automation solutions

Ai Automation AWS Cloud Computing

Affirm Senior Backend Engineer

Posted 57 days ago

Lead a team of engineers through ambiguity to solve problems

Collaborate with various stakeholders in product development

Android AWS Code Review Distributed systems

Software Engineer II, Backend

Posted 57 days ago

Develop backend systems for credit decisioning.

Collaborate with team members and stakeholders.

Android AWS Backend Systems Code Review

Night-Shift Support Specialist

Posted 57 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 57 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Senior Developer Support Engineer

Posted 57 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Technical Account Manager Remote

Posted 57 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Developer Support Engineer

Posted 57 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 57 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Forward Deployed Software Engineer (Data)

Posted 57 days ago

Leading the technical implementation of AI-driven data solutions

Translating customer needs into technical requirements

AWS Communication Skills Engineer Microsoft Azure

Forward Deployed Software Engineer

Posted 57 days ago

Lead technical implementation and optimization of data platform

Serve as primary technical contact for key accounts

Airflow AWS Databricks Engineer

Staff AI Backend Engineer

Posted 57 days ago

Architect and maintain high-performance backend infrastructure

Integrate advanced AI and LLM technologies into data workflows

AWS Docker Engineer FastAPI

Staff Software Engineer Role

Posted 57 days ago

Lead backend development for AI-powered data solutions

Architect scalable systems and APIs for enterprise clients

Agile Methodologies Angular AWS CI/CD

Staff Software Engineer, AI Backend

Posted 57 days ago

Design and build scalable AI-driven backend systems

Integrate advanced language models into data workflows

AWS Docker FastAPI Google Cloud Platform

Staff Software Engineer

Posted 57 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

Data Lead: ETL & Analytics

Posted 57 days ago

Improve data infrastructure Optimize performance and accessibility Enable data-driven

g Collaborate with cross-functional teams Mentor and lead data

Airflow Analytics AWS BigQuery

Senior Node.js Angular Engineer

Posted 57 days ago

Deliver high-quality software using Node.js and Angular.

Lead and mentor engineering teams in Agile environments.

Angular AWS CI/CD Docker

Remote Senior Data Engineer

Posted 57 days ago

Hiring a remote Senior Data Engineer for Apollo

Full-time position in Poland

AWS BigQuery Cloud Data

Developer Advocacy

Posted 57 days ago

. Engage with developer community

. Provide technical support and guidance

AWS Git GraphQL JavaScript

Backend Engineer

Posted 57 days ago

Design and implement scalable backend endpoints

Mentor team members on best practices

Ansible Api Development AWS Docker

Senior Backend Engineer

Posted 57 days ago

Develop scalable backend solutions

Mentor team members

Angular Api Development Architecture AWS

Staff AI Engineer

Posted 57 days ago

Building advanced AI systems powered by LLMs and intelligent agents

Developing scalable backend systems

A/b Testing Api Integration Architecture AWS

Senior AI Engineer

Posted 57 days ago

Build and productionize advanced AI systems

Develop large language model platforms

Ab testing Ai Systems Api Integration Architecture

Staff AI Engineer Role

Posted 57 days ago

Build and productionize advanced AI systems

Develop scalable LLM-powered applications and agents

Ab testing A/b Testing Api Integration Architecture

Senior AI Engineer Role

Posted 57 days ago

Build and deploy scalable AI systems for production use.

Develop advanced multi-agent architectures and conversational AI.

Api Integration Architecture AWS Backend Development

Senior Backend Engineer Role

Posted 57 days ago

Design scalable backend solutions

Lead full software development lifecycle

Agile Methodologies Android Android development Apache Kafka

Senior Frontend Engineer

Posted 57 days ago

Implement best practices

Drive quality and innovation

Android AWS CI/CD Cloud

Senior Fullstack Engineer

Posted 57 days ago

Work with Apollo’s 200M+ Leads data and build features on top of it

Improve data quality and build customer-facing products

Android API Design Automated Testing AWS

Remote Technical Account Manager

Posted 57 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

Data Architect Role

Posted 57 days ago

Design scalable data architectures, Lead big data systems development, Integrate AI and

ion, Deploy production services, Drive thought

AWS Docker Gitlab Hadoop

Enterprise Account Executive

Posted 57 days ago

Manage key enterprise accounts effectively.

Drive revenue growth through strategic planning.

Account Executive Account manager Client Relationship Management Cloud Computing

API Support Engineer Role

Posted 57 days ago

Provide first-line API support to customers

Troubleshoot and resolve integration issues

Api Documentation Cross-functional Collaboration Cross-functional Communication Customer success

Implementation Associate

Posted 57 days ago

Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout.

Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process.

Customer success Excel Project Management Risk Management

Remote Senior Support Engineer

Posted 57 days ago

Hiring a remote Senior Support Engineer 1

Full-time position in Poland

Collaboration Tools Communication Skills Customer Support Engineer

Remote Backend Engineer Poland

Posted 57 days ago

Hire a remote backend engineer

Enhance team collaboration tools

Android AWS Docker Engineer

Remote Customer Success Manager

Posted 57 days ago

Promote a fully remote senior role

Ensure effective customer onboarding

Account management Analytical Skills Client Relationship Management Collaboration

AI Software Engineer - Copilot & Amazon Q

Posted 57 days ago

Seeking an AI-forward Software Engineer with expertise in GitHub Copilot and Amazon Q.

Designing and delivering structured hands-on developer sprints focused on AI technologies.

Agile practices AWS CI/CD Devops

Customer Success Manager

Posted 57 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Happiness Engineer - Customer Support

Posted 57 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Demand Generation Lead

Posted 57 days ago

Lead and execute demand generation campaigns for Pressable.

Design targeted campaigns for agencies, developers, and mid-market buyers.

Ai technology Customer Experience Product marketing Project Management