Technical Support Engineer

New

Skills

Active Directory Collaboration Customer Support DHCP DNS IIS Okta Problem Resolution Technical Troubleshooting Windows Server

As a Mission Critical Technical Support Engineer, you will serve as the primary technical point of contact for designated Premier Plus customers, providing essential guidance to integrate and maintain Okta deployments effectively. You will own the end-to-end resolution of assigned customer issues while ensuring a high standard of response quality and timeliness.

Key Responsibilities
  • Act as the primary technical point of contact for Premier Plus customers.
  • Provide guidance for Okta deployment integration and maintenance.
  • Own the end-to-end resolution of customer issues.
  • Collaborate with Customer Success Managers to manage escalations.
  • Document bugs and collect information for Engineering regarding product issues.
Required Skills & Qualifications
  • 7+ years of experience in customer support or technical roles.
  • 1+ year of experience administering or supporting Okta products.
  • Expertise in the Microsoft stack including Windows Server, Active Directory, DNS, DHCP, IIS.
  • Passion for solving customer issues in a fast-paced environment.
  • Ability to learn new technologies quickly.
  • Okta Professional and Okta Administrator Certifications.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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