SMB Customer Success Manager

New

Skills

Account management Client support Customer success Onboarding Password Management Remote Collaboration SaaS

1Password is seeking a dedicated Customer Success Manager to support SMB clients across Canada and the United States. This full-time, remote role offers the opportunity to work with the world's most-loved password manager, helping small and medium businesses achieve secure and efficient password management.

Job Overview
  • Remote, full-time position for candidates in Canada or the United States.
  • Focus on supporting SMB (Small and Medium Business) clients.
  • Work collaboratively within a dynamic, customer-centric environment.
Key Responsibilities
  • Serve as the primary point of contact for SMB customers throughout their lifecycle.
  • Drive customer onboarding, adoption, and retention strategies.
  • Provide product training, best practices, and ongoing support.
  • Gather and relay customer feedback to internal teams.
  • Identify opportunities for upselling and expansion.
Requirements & Qualifications
  • Proven experience in customer success or account management, preferably with SMB clients.
  • Excellent communication and relationship-building skills.
  • Strong problem-solving and organizational abilities.
  • Experience with SaaS products and remote work environments.
  • Ability to work independently and as part of a global team.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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