Service Operations Leader

New

Skills

Backlog Recovery Capacity Planning Financial Services Operations Lean Six Sigma Process Improvement Real-time Monitoring Root-Cause Analysis Service Operations SLA Management Team Leadership

We are seeking a Head of Service Operations (Sr. Manager/Director) to oversee the daily execution of the Service Operations function. This role involves leading a team of line managers and senior managers across various workflows, ensuring operational efficiency and quality.

Key Responsibilities
  • Own daily execution of the Service Operations function as a unified system.
  • Lead a team of line managers and senior managers across workflows.
  • Monitor throughput, SLA adherence, quality, and capacity in real time.
  • Manage backlog recovery with predefined recovery playbooks.
  • Dynamically manage capacity to match inflow forecasts.
  • Collaborate with Product Operations to enforce financial quality.
Requirements & Qualifications
  • 10+ years in high-volume, process-driven operations; experience in financial services preferred.
  • Manufacturing mindset: throughput, utilization, cycle time, yield.
  • Track record running multi-workflow operations with parallel work types.
  • Strong people leader; ability to be a player-coach and stay close to the work.
  • Familiarity with Lean and Six Sigma methodologies; certification is a plus.
  • Experience with financial services workflows such as accounting, tax, and bookkeeping.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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