Senior IT Support Engineer

New

Skills

AI Applications Automation Device Lifecycle Management Documentation Endpoint Management IT Support Problem Resolution SaaS Tools Ticket Triage Workflow Improvement

The Senior IT Support Engineer will be responsible for managing end-to-end IT support operations for the Oakland hub, ensuring that all in-office technology is reliable and efficient. The role involves resolving complex employee issues across various endpoints, SaaS tools, and identity systems.

Key Responsibilities
  • Own end-to-end IT support operations for the Oakland hub.
  • Resolve complex employee issues across endpoints, SaaS tools, and identity systems.
  • Design onboarding, offboarding, and device lifecycle processes to reduce manual work.
  • Identify patterns in support demand and lead AI/automation initiatives.
  • Define and improve workflows, triage, and documentation for scalability across regions.
Required Skills & Qualifications
  • 8+ years of experience in IT support or end-user support in SaaS/high-growth environments.
  • Experience in owning and improving support processes.
  • Proven experience with automation and workflow improvements (scripting, tooling).
  • Experience applying AI to improve ticket triage or self-service.
  • Able to analyze patterns and translate them into scalable solutions.
  • Ability to work independently, prioritize tasks, and document clearly.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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