Senior CS Manager, Digital

New

Skills

Customer Onboarding Customer Success Management Data-driven decision making

Job Overview

The Senior Customer Success Manager, Digital Led position involves onboarding customers using journey data, identifying risks, providing technical guidance, prescribing upsell opportunities, building trusted advisor relationships, managing renewals and expansions, and more.

Responsibilities
  • Onboard customers using journey data
  • Identify risks via data/product signals
  • Provide technical guidance on implementation and adoption best practices
  • Prescribe upsell opportunities
  • Build trusted advisor relationships and executive sponsorship
  • Manage renewal and expansion forecasting
Requirements & Qualifications
  • 5+ years in a customer-facing role
  • Proven success in a 1:many/tech touch/tech-led CS organization
  • Highly data-driven with experience in using product telemetry and growth/risk signals
  • Experience owning the renewal process with retention quota
  • Strong discovery, qualification, and cross-functional coordination skills

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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