Senior CRM Administrator Role

New

Skills

Crm Data Analysis Database Administration Data Management Data Security Documentation Process Automation Remote Collaboration Salesforce Security SQL Technical Support

The Wikimedia Foundation is seeking a Senior CRM Administrator to join its Fundraising Technology team. This remote-first role focuses on managing and optimizing the CiviCRM environment and related data platforms to support global fundraising efforts. The successful candidate will collaborate with cross-functional teams to ensure data integrity, implement process improvements, and drive the strategic use of donor data, all in support of the Wikimedia Foundation’s mission to provide free knowledge worldwide.

Job Overview

As a Senior CRM Administrator, you will be responsible for the administration, customization, and ongoing improvement of our CiviCRM system, supporting fundraising operations across nearly 40 countries and 20 languages. Your expertise in data management, system integration, and user support will play a crucial role in empowering fundraising staff and ensuring the effectiveness and security of donor data management tools.

Key Responsibilities
  • Oversee user support lifecycle, including onboarding, access control, documentation, troubleshooting, and training for fundraising staff.
  • Customize and maintain CiviCRM and Acoustic platforms, including layout configuration, automation, and reporting.
  • Collaborate with engineers, analysts, and product managers to gather requirements, ensure data accuracy, and implement enhancements.
  • Maintain data quality, support data imports, and govern data flows between CRM and downstream systems.
  • Ensure data privacy, enforce security policies, and support data governance in line with legal and organizational standards.
Required Skills & Qualifications
  • Minimum 5 years' experience administering CRM environments, preferably in nonprofit organizations.
  • Proficiency in CRM configuration, automation, and system integrations (CiviCRM, Acoustic preferred).
  • Strong data management, reporting, and dashboard skills; familiarity with SQL and data analysis.
  • Experience with third-party API integrations and data privacy best practices.
  • Excellent communication, collaboration, and documentation abilities, with a strong mission and values alignment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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