Product Success Manager

New

Skills

APIs BigQuery Customer Success Databricks Enablement Product Analytics Redshift Snowflake SQL Webinars

The Product Success Manager is responsible for accelerating self-service success for trial users by guiding them to value through scalable programs. This role focuses on directing customers to resources that resolve blockers without requiring 1:1 intervention, delivering targeted customer interventions for accounts experiencing friction or blockers, and driving trial-to-paid conversions with PGP guidance.

Key Responsibilities
  • Accelerate self-service success for trial users.
  • Guide customers to resources that resolve blockers.
  • Deliver targeted interventions for accounts facing friction.
  • Drive trial-to-paid conversions.
  • Run scalable programs to activate and expand customer engagement.
Required Skills & Qualifications
  • 1–2 years of experience in customer success, enablement, or similar fields.
  • Customer-centric mindset with the ability to diagnose friction and provide scalable solutions.
  • Technical proficiency in SQL, APIs, and cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift).
  • Experience in program building, including running webinars, labs, training, or events.
  • Strong analytical skills and comfort using CRM and product analytics.
  • Ability to collaborate with cross-functional teams to improve customer outcomes.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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