Technical Account Manager

New

Skills

APIs Bridge Business Reviews Customer Engagement Customer Satisfaction Resource Management SaaS Products Security Protocols Smartsheet Core App Technical Account Management

The Technical Account Manager (TAM) will lead multiple engagements to maximize customer value from Smartsheet. This role involves advising customers on best practices and platform capabilities, while developing and executing a comprehensive engagement and communications strategy.

Key Responsibilities
  • Lead multiple customer engagements to ensure satisfaction and expand usage of Smartsheet products.
  • Perform quarterly reviews to confirm customer satisfaction and drive TAM renewals.
  • Present Smartsheet capabilities to teams and customers, effectively communicating value.
  • Advise on best practices and utilize the platform at scale.
  • Prevent churn by leading business reviews and engaging with clients regularly.
Required Skills & Qualifications
  • 5+ years of Technical Account Management or related client-facing experience.
  • Technical knowledge of SaaS products and their underlying technology.
  • Familiarity with Smartsheet products such as Core App, Bridge, and Resource Management.
  • Strong written, verbal, and presentation communication skills.
  • Experience configuring, customizing, and implementing SaaS applications.
  • Understanding of security protocols, SSO, and APIs is preferred.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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