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Personalized Support Engineer

New

Skills

Cloud Solutions Collaboration Customer Experience Customer Support JIRA Network Troubleshooting REST API Technical Documentation Time Management Zendesk

Join Twilio as a Personalized Support Engineer, where you will be an integral part of our Global Personalized Support team. This remote position focuses on delivering exceptional support to our top-tier customers, utilizing your technical expertise and collaborative spirit to solve complex issues with Twilio products.

Key Responsibilities
  • Address customer issues using strong technical and diplomatic skills, providing feedback to Twilio’s Product and Engineering teams.
  • Collaborate with developers, architects, and support personnel to resolve significant customer problems.
  • Work with the Global Personalized Support team, ensuring 24x7x365 coverage and managing customer support queues.
  • Assist customers promptly, prioritizing urgent issues and adapting to evolving team and customer needs.
Requirements & Qualifications
  • Fluent in English (oral and written).
  • 2+ years of experience in a client-facing technical role, preferably supporting REST APIs.
  • Experience with top-tier customers and service level agreements (SLAs) of 3 hours or less.
  • Strong time management skills and ability to develop efficient workflows for troubleshooting.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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