Payments Support Specialist

New

Skills

Client Relations Customer Support Email Communication Issue Resolution Payments Processing Process Improvement Project Management Subject Matter Expertise Technical Support Training Coordination

Join our team as a Payments Support Specialist, where you will provide world-class service for our Payments platform. You will engage with clients to understand their goals and pain points, resolving issues efficiently. This role involves coordinating training and setup for contractors, while also serving as a subject matter expert (SME) in payments. You will identify opportunities for improvement and lead projects to enhance client experience and operational efficiency.

Key Responsibilities
  • Provide exceptional service for the Payments platform.
  • Engage with clients to understand and resolve issues.
  • Log and respond to emails in the Support inbox daily.
  • Coordinate contractor readiness, setup, and training.
  • Serve as a payments SME and provide guidance to teams and customers.
  • Identify improvements and lead projects for client experience.
Required Skills & Qualifications
  • Prior customer support experience preferred.
  • Ability to work independently and collaboratively.
  • Strong initiative and project management skills.
  • Exceptional verbal and written communication skills.
  • Capability to effectively interact with high-profile partners.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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