Operations Director

New

Skills

Billing Processes Client Relations Dashboard Reporting Operational Management Proactive Problem Solving Professional Services Operations Recruiting Strategies Service Delivery Workflows Standard Operating Procedures (SOPs) Talent Acquisition

We are seeking a dynamic and proactive Director of Operations to build, document, and own Standard Operating Procedures (SOPs) that define our delivery and operational processes. This role is integral to ensuring internal and service operations run smoothly, from delivery workflows to billing, while collaborating closely with Client Relations to enhance client satisfaction and retention.

Key Responsibilities
  • Build and document SOPs for operational excellence.
  • Oversee internal and service operations, including delivery workflows and billing.
  • Collaborate with Client Relations to support client satisfaction and retention.
  • Lead and develop recruiting efforts, focusing on proactive talent acquisition.
  • Partner with the Service Manager to streamline day-to-day operations.
  • Create dashboards and reports for leadership visibility into operational health.
Requirements & Qualifications
  • Experience in a services business such as MSP, consulting, or professional services.
  • Strong sense of agency and ownership; ability to work with urgency and energy.
  • Proven experience in building structure in ambiguous environments.
  • Expertise in running a recruiting function, including pipelines and talent branding.
  • Comfortable navigating ambiguity and taking initiative without a playbook.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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