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Linux Support Engineer

New

Skills

Configuration Management Customer Service Documentation Linux Log Analysis Networking Remote Support Technical Support Troubleshooting Ubuntu

Canonical is seeking a Dedicated Linux Desktop & Devices Support Engineer to provide exceptional technical support for customers utilizing Ubuntu and open-source products. This remote position based in Singapore requires a passion for Linux and customer success. You will manage support cases from initiation to resolution, ensuring the highest customer satisfaction while collaborating with team members and participating in ongoing professional development.

Key Responsibilities
  • Investigate and resolve complex customer issues related to Canonical’s product portfolio.
  • Engage directly with customers via phone, ticketing systems, and remote sessions.
  • Contribute to knowledge base articles and maintain documentation.
  • Participate in weekend working rotations as needed.
  • Understand Ubuntu development processes to set correct customer expectations.
Required Skills & Qualifications
  • Professional written and spoken English.
  • Experience with Linux troubleshooting and integration.
  • Strong customer support experience.
  • Ability to navigate stack traces and logs effectively.
  • Understanding of OS and application-level bugs.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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