Learner Support Specialist

New

Skills

Analytical Skills HRIS Systems Jira Learner Support Problem-Solving PSLF Verification Verbal Communication Workday Written Communication Zendesk

As a Learner Support Specialist, you will deliver responsive and empathetic support throughout the learner experience. This role involves assisting learners through various communication channels, ensuring they receive the guidance they need on their educational journey.

Key Responsibilities
  • Provide support to learners via phone, chat, and email.
  • Triage and monitor support tickets until resolution.
  • Manage verification inquiries and PSLF submissions.
  • Review Workday data to confirm eligibility periods for learners.
  • Verify PSLF forms submitted through StudentAid.gov.
Required Skills & Qualifications
  • 2+ years in learner support or related fields.
  • Experience with Zendesk or Jira is a plus.
  • Familiarity with Workday or HRIS systems preferred.
  • Strong attention to detail in managing learner data and records.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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