Junior AI SaaS Support

New

Skills

Ai Ai technologies Customer Support Team Collaboration Troubleshooting Workflow automation

Process Street is seeking a motivated Junior Customer Support Specialist to join our remote team. In this full-time role, you will support customers using our AI-powered SaaS platform, helping them build, document, automate, and track recurring workflows. Work remotely from anywhere in the world and become an integral part of our dynamic, customer-focused environment.

Key Responsibilities
  • Provide timely and professional customer support via chat, email, and other channels.
  • Assist users with onboarding, troubleshooting, and workflow automation.
  • Document common issues and solutions for internal knowledge sharing.
  • Collaborate with product and engineering teams to resolve technical challenges.
  • Collect and relay customer feedback to improve platform usability.
Required Skills & Qualifications
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Experience with SaaS platforms and customer support tools.
  • Ability to work independently in a remote environment.
  • Technical aptitude and willingness to learn new AI technologies.
  • Familiarity with workflow automation and documentation processes.
  • Empathy and a customer-centric mindset.
  • Organizational and multitasking skills.
  • Basic understanding of troubleshooting software issues.
  • Previous remote work experience is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 54 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Senior Full Stack Engineer

Posted 54 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

Remote AI Analyst

Posted 54 days ago

Drive customer experience automation

Optimize business processes with AI solutions

Ai Business Analyst Data Analysis Data Visualization

Principal AI Engineer Role

Posted 54 days ago

Hire a remote Principal AI Engineer

Develop customer experience automation solutions

Ai Automation AWS Cloud Computing

Senior Manager, Customer Advocacy

Posted 54 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Customer Support Specialist (Ireland)

Posted 54 days ago

Hiring a Customer Support Specialist based in Ireland for a full-time remote position.

Assisting customers with technical issues and providing product information.

Communication Skills Crm software Customer Support Interpersonal Skills

Customer Support Enablement Manager

Posted 54 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 54 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 54 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 54 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 54 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 54 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 54 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Product Success Specialist Role

Posted 54 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Technical Account Manager Remote

Posted 54 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Developer Support Engineer

Posted 54 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 54 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Transaction Monitoring Manager

Posted 54 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

Remote Customer Support Specialist

Posted 54 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Staff Software Engineer

Posted 54 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

Marketing Operations Specialist

Posted 54 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

AI Trainer Role

Posted 54 days ago

Enhance AI dialogue quality

Provide high-quality training data

Ai Ai training Collaboration Communication

Gaming Support Agent APAC

Posted 54 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote Head of Marketing

Posted 54 days ago

Hiring a remote Head of Marketing for Apollo.

Full-time position in US time zones.

Analytical Skills Analytics Budget Management Campaign Management

Senior Product Manager, AI Agents

Posted 54 days ago

Lead product development and strategy for AI Agents

Collaborate with cross-functional teams

Ai Analytical Skills Communication Skills Cross-functional Collaboration

Senior Manager, Mid-Market AE

Posted 54 days ago

Hiring a Senior Manager for Mid-Market Accounts

Remote full-time position in the United States

Account Executive Account management Communication Skills Independence

Remote Customer Advocate Role

Posted 54 days ago

Recruit remote Customer Advocate

Support Apollo platform users

Collaboration Communication Skills Crm systems Customer Support

Remote Community Manager Role

Posted 54 days ago

Hire a remote Social Community Manager

Enhance Apollo’s online user engagement

Communication Skills Community engagement Content Creation Customer Support

Senior Marketing Communications Manager

Posted 54 days ago

Hiring a Senior Marketing Communications Manager

Full-time remote position in the United States

Analytical Skills Communications Content Creation Marketing Strategy

Remote Account Executive, Apollo Labs

Posted 54 days ago

Hiring a remote Account Executive for Apollo Labs

Full-time position that can be done remotely in the US

Account Executive Account management Communication Skills Goal-oriented

Staff Product Designer, AI

Posted 54 days ago

Design and implement AI solutions within the Apollo platform.

Lead end-to-end design processes for product development.

Adobe Creative Suite Ai API Design Collaboration Tools

Senior Customer Success Engineer

Posted 54 days ago

Provide exceptional support to developers

Optimize app development using Apollo's tools

Agile Methodology Api Integration Cloud Computing Communication Skills

Senior Product Manager Dialer

Posted 54 days ago

Drive the Dialer product roadmap and vision

Accelerate adoption and user engagement

Communication Communication Skills Growth Strategy Leadership

Remote Technical Account Manager

Posted 54 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

AI Product Designer Role

Posted 54 days ago

Hire a remote AI product designer

Enhance workplace learning platforms

Adobe Creative Suite Agile Ai Collaboration Tools

Senior AI Media Manager

Posted 54 days ago

Recruit for a remote senior product manager role

Lead AI-driven media product development

Agile Methodologies Ai Data Analysis Market Research

Remote Software Engineer, 2026 Grad

Posted 54 days ago

Hiring a remote Software Engineer for Atlassian

Graduates from 2026 with a background in Computer Science

Agile Methodologies Code Review Cross-functional Collaboration Java

Atlassian SDR Intern

Posted 54 days ago

Hiring a Sales Development Representative Intern for Atlassian's 2026 Summer Program.

Remote position open to candidates in the United States.

Communication Skills Marketing Remote Collaboration Remote Work

Account Executive Mid Market

Posted 54 days ago

Manage and grow mid-market accounts in the CEE region.

Develop strong client relationships for upselling and cross-selling opportunities.

Account Executive Account management Client Relationship Management Communication Skills

Remote Senior Support Engineer

Posted 54 days ago

Hiring a remote Senior Support Engineer 1

Full-time position in Poland

Collaboration Tools Communication Skills Customer Support Engineer

Remote Support Account Manager

Posted 54 days ago

Hire a remote account manager

Provide expert support for Atlassian tools

Account management Account manager Atlassian Tools Cloud Services

Senior AI Product Manager

Posted 54 days ago

Drive AI quality in collaboration products

Lead remote cross-functional teams

Agile Methodologies Ai Data Analysis Machine Learning

AI Senior Design Manager

Posted 54 days ago

Lead AI-focused design initiatives

Manage and mentor remote design teams

Ai Collaboration Tools Cross-functional Collaboration Machine Learning

Remote Customer Success Manager

Posted 54 days ago

Promote a fully remote senior role

Ensure effective customer onboarding

Account management Analytical Skills Client Relationship Management Collaboration

Customer Service Representative

Posted 54 days ago

Provide empathetic customer support

Promote affordable hearing solutions

Communication Crm software Customer Service Empathy

Customer Success Manager

Posted 54 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Aurora Cloud Customer Success

Posted 54 days ago

Ensure high client satisfaction and success.

Drive adoption and optimize customer engagement.

Account management Account manager Blockchain technology Communication