IT Support Analyst II

New

Skills

Documentation Help Desk Identity Management IT Support Mentoring Networking Operating Systems Root-Cause Analysis Time Management Troubleshooting

We are seeking an experienced IT Support Analyst II to handle higher-complexity IT issues and lead small IT projects. The ideal candidate will have proven experience in resolving escalated issues, troubleshooting operating systems, networking, and identity management, as well as mentoring junior analysts.

Key Responsibilities
  • Handle higher-complexity IT issues and reduce escalations.
  • Lead small IT projects, such as device refreshes and office setups.
  • Troubleshoot operating systems, networking, and identity issues.
  • Resolve escalations from Level 1 analysts.
  • Create knowledge base articles and improve ticket deflection.
  • Mentor Level 1 analysts and onboard new teammates.
Required Skills & Qualifications
  • Proven IT Support/Help Desk experience with complex issues.
  • Strong knowledge of operating systems, networking, and identity management.
  • Ability to work independently with good time management and adherence to IT standards.
  • Excellent root-cause analysis and problem-solving skills.
  • Strong written and verbal communication skills for documentation and mentoring.
  • Nice to Have: Experience with IT projects, Okta, Google Workspace, Kandji, Intune, and scripting.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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