Implementation Operations Manager

New

Skills

Client Onboarding Cross-Functional Collaboration KPI Reporting Microsoft Excel Microsoft PowerPoint Microsoft Word Operational Transformation Process Improvement Project Management SOP Development

We are seeking an experienced Implementation Operations Manager to establish and enable best practices for our white-glove client work. This role is critical for formulating both long- and short-range plans and policies, as well as onboarding documents to facilitate scale.

Key Responsibilities
  • Train teams on process changes, SOP updates, and product enhancements.
  • Create and maintain standard onboarding processes for new hires and staff.
  • Develop and implement operational transformation solutions.
  • Set direction for product, compliance, and operational rollout policies.
  • Report on relevant KPIs and metrics.
  • Perform miscellaneous projects as assigned.
Required Skills & Qualifications
  • 3+ years of experience in client-facing onboarding using proven implementations.
  • Experience with project management tools such as Smartsheet and MS Project.
  • Proven success in leading multiple cross-functional projects.
  • Strong knowledge of Microsoft Word, Excel, and PowerPoint.
  • Excellent communication and writing skills, with the ability to build trust with clients.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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