Front Desk Services Manager

New

Skills

Conflict Resolution Customer Service Digital Systems G Suite Onboarding Organizational Skills Performance Evaluation Recruitment Team Leadership Time Management

The Front Desk Services Manager at Lion Square Lodge is responsible for leading and developing the Front Desk team, ensuring exceptional guest service and efficient operations.

Key Responsibilities
  • Lead and develop the Front Desk team; coach and evaluate performance.
  • Oversee daily Front Desk operations; optimize workflow and drive efficiency.
  • Foster a collaborative environment; promote open communication and conflict resolution.
  • Assist in recruiting; interview and onboard new team members; ensure policy compliance.
  • Serve as the key contact for guests, owners, and vendors; manage inquiries effectively.
  • Monitor performance metrics and coordinate maintenance and housekeeping tasks.
Requirements & Qualifications
  • 2-3 years in customer service or administrative support, preferably in hospitality.
  • Supervisory or management experience in a similar industry.
  • Tech-savvy with digital systems; comfortable with mobile apps and tablets.
  • Experience with G Suite, ticketing platforms, and phone or chat tools.
  • Strong organizational skills, time management, and attention to detail.
  • Willing to travel between worksites; reliable personal transportation.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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