Field Services Technician

New

Skills

IPSEC Office365 QoS routing switching TCP/IP VoIP VPN WAN/LAN networking Windows Server

Join our dynamic team as a Field Services Technician, where you will provide on-site and remote technical support to our clients. This role is ideal for individuals who thrive in a customer-facing technical-services environment and are eager to solve complex issues. You will play a critical role in ensuring client satisfaction through effective problem resolution and collaboration with internal teams.

Key Responsibilities
  • Provide on-site and remote technical support to clients.
  • Manage service requests with ConnectWise and meet service level agreements (SLAs).
  • Travel daily to assigned territory in Staten Island.
  • Install, configure, and troubleshoot workstations, servers, and applications.
  • Document all work in ticketing systems and update tickets accordingly.
  • Collaborate with internal teams and vendors to resolve technical issues.
Required Skills & Qualifications
  • 2+ years of experience in a customer-facing technical-services environment.
  • Proficient in TCP/IP, VPN, IPSEC, VoIP, and QoS.
  • Experience with WAN/LAN networking, including routing, switching, security, and load balancing.
  • Familiarity with WLAN technologies such as Meraki, UniFi, and Cisco.
  • Knowledge of Windows Server and Windows Desktop environments, as well as the Apple ecosystem.
  • Experience with Grandstream or other Asterisk-based PBX systems.
  • Proficient in Android, iOS, G Suite, and Office365.
  • Strong written and verbal communication skills, along with excellent time management.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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