Field Services Senior Manager

New

Skills

Customer Service Skills Field Service Management Fleet Performance Optimization KPI Tracking and Analysis Parts Management Robotics/AMR Knowledge Salesforce Service Cloud Scheduling and Dispatch Team Leadership Technical Operations

We are seeking a Senior Manager of Field Services to lead and develop our field service teams and partners, aimed at improving fleet performance. This hybrid role involves driving uptime, efficiency, and cost control in field service operations while ensuring alignment with global best practices.

Key Responsibilities
  • Lead and develop field service teams and partners.
  • Drive uptime, efficiency, and cost control in field service operations.
  • Own scheduling, dispatch, and regional coverage to reduce travel.
  • Standardize workflows and utilize Salesforce Service Cloud for cases and fleet health.
  • Align North America field processes with global best practices for scalability.
  • Track KPIs (uptime, repair cycle time, technician productivity) and drive improvements.
Requirements & Qualifications
  • Bachelor's degree in Engineering, Operations, or related field.
  • 5+ years in field services/technical operations; robotics/AMR experience preferred.
  • 3+ years leading field technicians.
  • Experience with scheduling, dispatch, PM programs, and parts management.
  • Salesforce Service Cloud / Field Service experience.
  • Excellent communication and customer-facing skills.
  • Data-driven with a KPI focus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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