Dojo Tutor Support Agent

New

Skills

Collaboration Tools Customer Support English Fluency Problem Solving Time Management User experience Written Communication

Join ClassDojo as a Dojo Tutor Support Agent and play a vital role in building wonderful classroom communities by supporting parents and students. This is a full-time, remote position open to candidates across the Philippines, offering the opportunity to engage with users and ensure seamless experiences within the ClassDojo platform.

Job Overview
  • Provide exceptional support to parents and students using the ClassDojo platform.
  • Work remotely as part of a dynamic, mission-driven team.
  • Help foster positive classroom communities through effective communication and problem-solving.
Key Responsibilities
  • Respond promptly to user inquiries via email, chat, or ticketing system.
  • Guide users through platform features and troubleshoot issues.
  • Document user feedback and recurring issues to help improve the platform.
  • Collaborate with other support agents and internal teams to resolve complex problems.
  • Promote a positive, supportive experience for all ClassDojo users.
Required Skills & Qualifications
  • Excellent written and verbal English communication skills.
  • Strong customer service and problem-solving abilities.
  • Experience with remote work and virtual collaboration tools.
  • Familiarity with online learning platforms or EdTech solutions is an advantage.
  • Ability to work independently and manage time efficiently.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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