Digital Sales Representative

New

Skills

Chat Management Customer Service Email Communication Metric Tracking Multitasking NICE CXOne Remote Collaboration Sales Skills Technical Proficiency Time Management

Join our team as a Digital Sales and Service Representative, where you will engage with customers to provide exceptional service and drive sales of contact lenses. You'll be responsible for managing multiple chat sessions, responding to emails, and collaborating with your team in a dynamic virtual environment.

Key Responsibilities
  • Handle 2-3 concurrent chats using NICE CXOne, aiming for ~40 chats in an 8-hour shift.
  • Promote the value of contact lens purchases to customers.
  • Respond to incoming emails and MMS as required.
  • Coordinate effectively with management and team members.
  • Maintain key performance metrics including revenue per chat, quality, and timeliness.
Required Skills & Qualifications
  • High school diploma or GED.
  • 2-3 years of customer service experience.
  • Typing speed of 40+ WPM and strong technical proficiency.
  • Reliable internet connection (20 Mbps down, 10 Mbps up).
  • A private, dedicated workspace free from distractions.
  • Strong multitasking and prioritization skills with a solution-oriented mindset.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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